Terms & Conditions

Last updated: 24 June 2026

These Terms and Conditions govern your access to and use of SaRaNest Technologies’ website, products and services, including CentraNest, FeeNest, related mobile applications, dashboards, communication tools and support services.

By registering, accessing or using our services, you agree to these Terms.

1. About SaRaNest

SaRaNest Technologies provides SaaS-based software solutions for institutions, coaching centres, academies, activity centres and businesses to manage operations such as admissions, student/member records, fees, invoices, attendance, reminders, communication, reporting and related workflows.

2. Eligibility and Account Registration

To use our services, you must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your login credentials and for all activities performed under your account.

You agree to notify us immediately if you suspect unauthorized access, misuse or a security issue involving your account.

3. Customer Responsibilities

You are responsible for:

• Ensuring that all data uploaded into SaRaNest is accurate and lawful
• Obtaining necessary consent from students, parents, guardians, staff, customers or members
• Using SMS, WhatsApp, email and notification features only for lawful and service-related communication
• Keeping your account credentials secure
• Ensuring your staff/users follow these Terms
• Complying with applicable laws, including data protection, telecom, payment, tax and education-related rules where applicable

4. Subscription and License

SaRaNest is provided as a subscription-based SaaS service. Subject to payment of applicable fees and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the service during your active subscription period.

You do not own the software, source code, design, database structure, templates, workflows or platform technology. All rights not expressly granted remain with SaRaNest Technologies.

5. Payments and Pricing

Subscription fees, setup charges, add-on charges, message usage charges, payment gateway charges or customization charges may apply depending on the selected plan and services.

SaRaNest may revise pricing, plans, limits or included features from time to time. Any major pricing changes will be communicated through the website, dashboard, email or other reasonable means.

Payment gateway charges, SMS/WhatsApp charges, telecom charges, taxes or third-party fees may be charged separately where applicable.

6. Refund, Cancellation and Digital Delivery

SaRaNest provides digital SaaS services. Once a subscription, setup, onboarding, usage credit or add-on service is activated or used, fees are generally non-refundable unless required by applicable law or approved by SaRaNest on a case-by-case basis.

Refund requests may be reviewed for duplicate payments, failed transactions where service was not activated, incorrect technical charges or other valid billing errors.

SaRaNest does not ship physical products. Account activation, subscription confirmation, invoices and service communication may be provided through email, SMS, WhatsApp, dashboard notification or other digital channels.

7. Expired, Suspended or Locked Accounts

If a subscription expires or payment is not completed, SaRaNest may restrict, lock, suspend or disable access to some or all features.

We may also suspend or terminate accounts for misuse, illegal activity, security risk, violation of these Terms, non-payment or abuse of the platform.

8. Communication Features

SaRaNest may provide SMS, WhatsApp, email or notification features. These features must be used only for lawful, transactional, educational, administrative or service-related communication with authorized recipients.

You must not use these features for spam, unauthorized marketing, harassment, misleading communication or any activity that violates telecom, platform or government rules.

If a third-party messaging provider, telecom provider, WhatsApp/Meta, SMS gateway or email provider blocks, delays, rejects or changes service rules, SaRaNest is not responsible for such external disruption.

9. Payment Gateway and Third-Party Integrations

SaRaNest may integrate with third-party services such as payment gateways, WhatsApp providers, SMS gateways, email services, cloud hosting providers, analytics tools or accounting platforms.

Your use of such third-party services may be subject to their own terms, pricing, policies and availability. SaRaNest is not responsible for failures, downtime, charges, disputes or policy changes caused by third-party providers.

10. Acceptable Use

You agree not to:

• Use the service for illegal, harmful, abusive or fraudulent activities
• Upload unlawful, offensive, misleading or infringing content
• Attempt to hack, overload, reverse engineer or disrupt the platform
• Misuse SMS, WhatsApp, email or notification services
• Upload viruses, malware or harmful code
• Access another customer’s data without permission
• Share login credentials with unauthorized users
• Copy, resell, sublicense or commercially exploit the platform without written permission
• Use the platform in a way that damages SaRaNest, other customers or third-party providers

11. Customer Data

You retain ownership of the data you upload into the service. You grant SaRaNest permission to process such data only as necessary to provide, secure, support and improve the service, comply with law and perform agreed functions.

You are responsible for the legality, accuracy and completeness of your data.

12. Intellectual Property

All software, design, workflows, modules, branding, documentation, templates, reports, user interface elements and platform technology are owned by SaRaNest Technologies or its licensors.

You may not copy, modify, distribute, resell, reverse engineer or create derivative works from the service unless expressly permitted in writing.

13. Support and Availability

We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free or always-available access. Maintenance, updates, internet issues, hosting issues, third-party failures or unexpected technical problems may affect service availability.

14. Customization and Feature Requests

SaRaNest may consider customer feedback and feature requests. However, we are not obligated to build, customize or release any requested feature unless agreed separately in writing.

Custom development, branded apps, integrations, migration, dedicated support or exclusive features may require additional charges.

15. Data Backup and Export

We may provide data export options depending on the product and subscription plan. Customers are encouraged to periodically export important records where available.

Upon account closure, expiry or termination, access to data may be restricted. Data deletion or export requests should be raised before account closure wherever possible.

16. Termination

SaRaNest may suspend or terminate your account if:

• You violate these Terms
• Payment is overdue
• You misuse the platform or messaging services
• Required legal or regulatory action is needed
• Your use creates security, operational or reputational risk
• You request account closure

Termination may result in loss of access to the platform and related services.

17. Disclaimer of Warranty

The service is provided on an “as is” and “as available” basis. SaRaNest does not guarantee that the service will always be uninterrupted, error-free, secure or suitable for every specific business requirement.

18. Limitation of Liability

To the maximum extent permitted by law, SaRaNest Technologies shall not be liable for indirect, incidental, special, consequential or business losses, including loss of profit, loss of data, loss of goodwill, service interruption, third-party failures or unauthorized account use.

19. Indemnity

You agree to indemnify and hold SaRaNest Technologies harmless from claims, penalties, losses or expenses arising from your misuse of the service, unlawful data processing, violation of these Terms, misuse of communication tools, infringement of third-party rights or breach of applicable laws.

20. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website or communicated through reasonable means. Continued use of the service after changes means acceptance of the revised Terms.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute, claim or proceeding arising out of or relating to the website, products, subscriptions or services of SaRaNest Technologies shall be subject to the exclusive jurisdiction of the competent courts located at Thiruvarur, Tamil Nadu, India.

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